U.S. Orders and Shipping
Holiday Shipping
Our warehouses are closed on the following holidays. Orders placed on these dates will begin processing on the following business day.
Thanksgiving Day: November 23, 2023 (US warehouse only)
Immaculate Conception Day: December 8, 2023 (Italy warehouse only)
Observance for Christmas Eve: December 22, 2023 (Half day for US warehouse only)
Christmas Day: December 25, 2023
St. Stephen's Day: December 26, 2023 (Italy warehouse only)
New Year's Eve: December 31, 2023 (Half day for Italy warehouse only)
New Year's Day: January 1, 2024
To ensure delivery of your order by December 24, 2023, please follow the shipping guidelines provided below.
U.S. Free Ground Shipping: Order by December 11, 2023
U.S. 2nd Day Air: Order by December 14, 2023
International Shipping: Order by December 12, 2023
*We cannot guarantee these dates if there are issues with payment, or if shipping or billing information is not inputted correctly and additional checks need to be made. We cannot guarantee timely delivery if the parcel goes through formal clearance and is delayed due to customs processing or duties payment. Due to high order volumes during sale periods and holidays, please allow 3-5 business days to process your order.
Order Processing
Our Online Flagship Store www.proenzaschouler.com is fully operational 24/7. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regard to expected shipping times.
Our standard order processing time is 2-3 days. During sale periods and holidays, please allow up to 3-5 business days to process your order.
Shipping Costs and Delivery
FedEx Ground (Delivery within 5-7 days): Complimentary $0 USD
FedEx Express 2Day (Delivery within 2-4 days): $25 USD
Please keep in mind that our processing and delivery times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. FedEx Express 2Day shipment fees are charged per shipment. If your order contains both item(s) in-stock and preorder items, selecting FedEx Express 2Day will result in two $25 charges.
To ensure delivery of your order by December 24, 2023, please follow the shipping guidelines provided below.
U.S. Free Ground Shipping: Order by December 11, 2023
U.S. 2nd Day Air: Order by December 14, 2023
International Shipping: Order by December 12, 2023
*We cannot guarantee these dates if there are issues with payment, or if shipping or billing information is not inputted correctly and additional checks need to be made. We cannot guarantee timely delivery if the parcel goes through formal clearance and is delayed due to customs processing or duties payment. Due to high order volumes during sale periods and holidays, please allow 3-5 business days to process your order.
Taxes
Local sales tax will be calculated based on your shipping address and charged on all applicable orders.
International Orders
For questions about international orders, please visit our International Orders and Returns Page: www.proenzaschouler.com/pages/international-orders