FAQs

How do I return my order?

If you are not satisfied with your purchase, you may return it according to our Returns Policy. You can return full price orders within 14 days of the delivery date. Please visit the appropriate return portal below and follow the prompts to receive a pre-paid shipping label. 

Click here for our U.S. Returns Portal

Click here for our International Returns Portal

Can I cancel or make changes to my order?

Orders cannot be canceled or modified once they have been successfully submitted. 

Can I exchange my item?

At this time, we do not accept exchanges. If you need a different color, item, or size, we recommend ordering the desired size while it is still in stock and processing a return for your original order in accordance with our Returns Policy.

How do I apply a Promo Code?

At checkout, you can apply any gift cards or discount codes you may have. 

How do I sign up and receive my welcome promotion code?

Sign up for our email newsletter and enjoy a discount on your first order with your personalized, one-time use code. To receive your code, sign up for our newsletter here. Exclusions apply - see full details here. 

Where can I find size and fit advice?

You can view our Size Guide here.

Are you going to have my size again?

We frequently restock our popular styles. To be notified when an item is back in stock, please select your sold out size, click on  follow the instructions in the pop-up message in order to be notified via email when your size is back in stock. No reservations allowed - please note that restocked items are sold on a first-come, first served basis.

Which payment methods do you accept?

Proenza Schouler accepts the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and Klarna.

Can I get my purchase gift-wrapped?

At this time, we do not offer gift wrapping service.

When will my card be charged?

Your card will be charged at the time of purchase. 

How do I use my store credit?

If you have a store credit, you can apply the code in the gift card field at checkout.

What is Global-E?

Global-E is our international shipping provider. All international orders are placed through Global-E and then shipped by our Italy warehouse.

How do I repair an item?

Please be advised our repair policy was updated on 8/5/2021.

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact customer care within 14 days of receiving the item.

Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up to one year from the date of purchase. If within this period you detect a fault, we will assess the issue and repair the product without charge. Please note that this policy does not cover normal wear and tear, misuse or theft. For items purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request. All repair requests must include original proof of purchase.

To get your repair assessed, visit one of our two Proenza Schouler flagship stores located in New York, or send an email to client.services@proenzaschouler.com. For repair requests sent to client.services@proenzaschouler.com, we will notify you to ship the bag once the assessment is complete. We recommend that you insure and track your shipment, as we are not liable for missing shipments. Once the repair is complete, we will ship the repaired product back to you. 

Any products purchased from a Proenza Schouler authorized retailer must be returned to the store where the item was purchased. The original proof of purchase is required for all repairs. Proenza Schouler does not provide a repair service for products purchased through unauthorized retailers.

At Proenza Schouler, we strive to provide our customers with the highest quality product. In order to guarantee the quality of the repairs, please kindly note that Proenza Schouler handles repairs exclusively in-house by our artisans in our dedicated workshops. Repairs may take up to 12 weeks due to the delicate nature of our products, and we thank you for your patience.

Is there a warranty?

Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up to one year from the date of purchase. If damage arises within this period, we will repair the product without charge and return it to you. Please note this policy does not cover normal wear and tear, misuse, or theft. For handbags and small leather goods purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request. 

Need help? Email us at client.services@proenzaschouler.com or +1 (856) 381-0812 Monday - Friday from 9am - 6pm ET.