Proenza Schouler | Orders & Shipping | Official Site

Orders and Shipping

Order Processing and Shipping Time

Our Online Flagship Store www.proenzaschouler.com is fully operational 24/7. Due to unprecedented circumstances due to COVID-19, we have implemented social distancing and hygiene practices at our distribution center. During this time, please allow 7-14 business days to process your order. UPS and DHL delivery times may also be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.

During regular sale periods and holidays, please allow 2-3 business days to process your order. During non-sale periods, express orders are processed the same business day if placed by 2pm ET. Ground orders are processed within 1-2 business days.

UPS Ground: Delivery within 5-7 days

UPS Second Day Air: Delivery within 2-4 days

DHL Express: 2-4 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays. 

For any further questions about your order or return, please contact our Customer Care team at [email protected]. We will endeavour to do all we can to help you with your order. 

Shipping Costs

Shipping costs will vary depending on the size, weight and destination of your chosen items. As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery. Once you are at checkout, the shipping fee will show above the total cost. Shipping fees may vary depending on the shipping method of your choice. All relevant delivery options available for your order and to your destination will be displayed at checkout. For last minute purchases, Express delivery is available to most destinations.

Please be aware that some items shipping to U.S. addresses will come from our Italy warehouse. In this instance, only Express delivery is available and there will be a shipping charge. 

Free shipping on all U.S. orders. For a limited time, enjoy free international shipping on orders over these amounts:

Country/Region Free Shipping on Orders Over Currency
Afghanistan 525 USD
Albania 525 USD
Algeria 525 USD
American Samoa 525 USD
Andorra 495 EUR
Angola 525 USD
Anguilla 525 USD
Antartica 525 USD
Antigua and Barbuda 525 USD
Argentina 525 USD
Armenia 525 USD
Aruba 525 USD
Australia 800 AUD
Austria 495 EUR
Azerbaijan 525 USD
Bahamas 525 USD
Bahrain 525 USD
Bangladesh 525 USD
Barbados 525 USD
Belarus 525 USD
Belgium 495 EUR
Belize 525 USD
Benin 525 USD
Bermuda 525 USD
Bhutan 525 USD
Bolivia 525 USD
Bosnia and Herzegovina 495 EUR
Botswana 525 USD
Bouvet Island 525 USD
Brazil 3000 BRL
British Indian Ocean Territory 525 USD
Brunei Darussalam 525 USD
Bulgaria 495 EUR
Burkina Faso 525 USD
Burundi 525 USD
Cambodia 525 USD
Cameroon 525 USD
Canada 700 CAD
Cape Verde 525 USD
Cayman Islands 525 USD
Central African Republic 525 USD
Chad 525 USD
Channel Islands - UK 450 GBP
Chile 525 USD
China 3500 CNY
Christmas Island 525 USD
Cocos (Keeling) Islands 525 USD
Colombia 525 USD
Comoros 525 USD
Congo 525 USD
Cook Islands 525 USD
Costa Rica 525 USD
Cote D`Ivoire 525 USD
Croatia 495 EUR
Curacao 525 USD
Cyprus 495 EUR
Czech Republic 495 EUR
Denmark 3500 DKK
Djibouti 525 USD
Dominica 525 USD
Dominican Republic 525 USD
East Timor 525 USD
Ecuador 525 USD
Egypt 525 USD
El Salvador 525 USD
Equatorial Guinea 525 USD
Estonia 495 EUR
Ethiopia 525 USD
Faeroe Islands 525 USD
Falkland Islands (Malvinas) 450 GBP
Fiji 525 USD
Finland 495 EUR
France 495 EUR
French Guiana 495 EUR
French Polynesia 495 EUR
French Southern Territories 495 EUR
Gabon 525 USD
Gambia 525 USD
Georgia 525 USD
Germany 495 EUR
Ghana 525 USD
Gibraltar 450 GBP
Greece 495 EUR
Greenland 525 USD
Grenada 525 USD
Guadeloupe 495 EUR
Guam 525 USD
Guatemala 525 USD
Guernsey, C.I. 450 GBP
Guinea 525 USD
Guinea-Bissau 525 USD
Guyana 525 USD
Haiti 525 USD
Heard and McDonald Islands 525 USD
Honduras 525 USD
Hong Kong 3900 HKD
Hungary 495 EUR
Iceland 525 USD
India 525 USD
Indonesia 525 USD
Iraq 525 USD
Ireland 495 EUR
Isle of Man 495 EUR
Israel 525 USD
Italy 495 EUR
Jamaica 525 USD
Japan 55000 JPY
Jersey, C.I. 450 GBP
Jordan 525 USD
Kazakhstan 525 USD
Kenya 525 USD
Kiribati 525 USD
Korea, Republic of 62000 KRW
Kosovo 525 USD
Kuwait 525 USD
Kyrgyzstan 525 USD
Lao Peoples Democratic Republic 525 USD
Latvia 495 EUR
Lebanon 525 USD
Lesotho 525 USD
Liberia 525 USD
Liechtenstein 500 CHF
Lithuania 495 EUR
Luxembourg 495 EUR
Macau 525 USD
Madagascar 525 USD
Malawi 525 USD
Malaysia 525 USD
Maldives 525 USD
Mali 525 USD
Malta 495 EUR
Marshall Islands 525 USD
Martinique 495 EUR
Mauritania 525 USD
Mauritius 525 USD
Mexico 12000 MXN
Micronesia, Fed. States of 525 USD
Moldova, Republic of 525 USD
Monaco 495 EUR
Mongolia 525 USD
Montenegro 495 EUR
Montserrat 525 USD
Morocco 525 USD
Mozambique 525 USD
Myanmar 525 USD
Namibia 525 USD
Nauru 525 USD
Nepal 525 USD
Netherland Antilles 525 USD
Netherlands 495 EUR
New Caledonia 525 USD
New Zealand 525 USD
Nicaragua 525 USD
Niger 525 USD
Nigeria 525 USD
Niue 525 USD
Norfolk Island 525 USD
Northern Mariana Islands 525 USD
Norway 525 USD
Oman 525 USD
Pakistan 525 USD
Palau 525 USD
Panama 525 USD
Panama Canal Zone 525 USD
Papua New Guinea 525 USD
Paraguay 525 USD
Peru 525 USD
Philippines 525 USD
Pitcairn 525 USD
Poland 2000 PLN
Portugal 495 EUR
Puerto Rico 525 USD
Qatar 525 USD
Republic of Macedonia 495 EUR
Reunion 495 EUR
Romania 495 EUR
Russian Federation 38000 RUB
Rwanda 525 USD
Saint Kitts and Nevis 525 USD
Saint Lucia 525 USD
Samoa 525 USD
San Marino 495 EUR
Sao Tome and Principe 525 USD
Saudi Arabia 525 USD
Senegal 525 USD
Serbia 495 EUR
Seychelles 525 USD
Sierra Leone 525 USD
Singapore 725 SGD
Slovakia 495 EUR
Slovenia 495 EUR
Solomon Islands 525 USD
Somalia 525 USD
South Africa 525 USD
Spain 495 EUR
Spain - Canary Islands 495 EUR
Sri Lanka 525 USD
St. Helena 525 USD
St. Pierre and Miquelon 525 USD
St. Vincent and the Grenadines 525 USD
Sudan 525 USD
Suriname 525 USD
Svalbard and Jan Mayen Islands 525 USD
Swaziland 525 USD
Sweden 5000 SEK
Switzerland 500 CHF
Syria 525 USD
Taiwan 525 USD
Tajikistan 525 USD
Tanzania, United Republic of 525 USD
Thailand 525 USD
Togo 525 USD
Tokelau 525 USD
Tonga 525 USD
Trinidad and Tobago 525 USD
Tunisia 525 USD
Turkey 495 EUR
Turkmenistan 525 USD
Turks and Caicos Islands 525 USD
Tuvalu 525 USD
U.S.Minor Outlying Islands 525 USD
UAE 525 USD
Uganda 525 USD
Ukraine 495 EUR
United Kingdom 450 GBP
Uruguay 525 USD
Uzbekistan 525 USD
Vanuatu 525 USD
Vatican City State 495 EUR
Venezuela 525 USD
Viet Nam 525 USD
Virgin Islands (British) 525 USD
Virgin Islands, U.S. 525 USD
Wallis and Futuna Islands 525 USD
Western Sahara 525 USD
Yemen, Republic of 525 USD
Zaire 525 USD
Zambia 525 USD
Zimbabwe 525 USD

Duties and Taxes

Proenza Schouler ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DDU destination is selected (i.e. customers outside of the European Union, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region - China, Thailand, U.A.E., Japan and Mexico), the price you pay to us will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.

For U.S. customers, we do collect sales tax in New York, New Jersey, and California. Your purchase may be subject to sales tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office/respective tax authority.

Payments

Proenza Schouler accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express.


PayPal: Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
 

We also accept Alipay, Sofort, iDeal where applicable

How to Track Shipped Orders

Proenza Schouler will send you an email once your order has been shipped. Please keep in mind that orders can take up to 2 business days to process before it ships. With this mind, please take that time into account when selecting your preferred shipping method.

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you require additional assistance tracking your package, please contact UPS directly at 1-800-742-5877 and provide your tracking number or DHL directly at 1-800-225-5345.

Account Creation

We recommend that an account be created to easily access information.

Creating an account has multiple benefits:

  1. Save multiple shipping and billing addresses to accelerate the checkout process
  2. Save the contents of your shopping bag for later
  3. Access order details and history
  4. Store credit card information safely to expedite checkout
  5. Create applicabale returns online easily 

Guest Checkout

You can checkout as a guest without an account. Please use a valid email address. Guests will not have certain options such as:

  1. Save multiple shipping and billing addresses to accelerate the checkout process
  2. Save the contents of your shopping bag for later
  3. Access order details and history
  4. Store credit card information safely to expedite checkout
  5. Create applicabale returns online easily 

If you wish to return an order that was created as a guest, please contact client services.

How to Place an Order

1.  Select the item you wish to purchase.

2. On the product page, select the preferred color and size from the available options. Add the item to the shopping bag.

3. Once you are finished shopping, proceed to the shopping bag and check out. You may sign into your account to check out or choose guest checkout.

4. The contents of the shopping bag can be viewed at any time by clicking the  shopping bag, which appears at the top right corner of each page on proenzaschouler.com. You may edit/delete some or all of the products in the shopping bag at any time by clicking on “view bag” or “remove” in the shopping bag.

5. Enter your shipping and billing details. 

6.  On the next page, select your preferred shipping speed. Continue to the payment page. 

7.  At the end of the order process and before payment, you will receive a summary of the products ordered together with details of any delivery costs and applicable taxes. At this point you may either confirm or change the order. Once the required order information is completed, you will be directed to the "Confirm Order" page to finalize the order and choose “Place Your Order” to complete the process. If you are using Paypal as the payment method, you will be routed to the Paypal site to complete your order.

8. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided.

How to Use a Promo Code

When we are running a promotion, please follow the steps below to enter a promo code:

In order to use the promo code, please follow these steps:

  1. Please log into your account. Add the item(s) you wish to purchase.
  2. Please be aware that you cannot enter the code in your shopping bag. You must click into your shopping bag and click on “proceed to checkout.” The promo code can only be entered on step 1 of the checkout process, where you type in your shipping and billing address. 
  3. Navigate to the Order Summary section, and click on the blue button “Add Promo Code”, which will prompt you to enter your code. The discount amount will be reflected in the total. Continue the rest of the checkout process as you normally would.
  4. Please be aware that your code and the associated discount amount will not show up in your order confirmation email. Your order total in the confirmation email will reflect the discount applied.

How to search for an item

To search through our catalog of items, please choose a category from the navigation menu. Within each category, you can find subcategories to further help you locate what you are looking for. To find a specific item, please use our search box and filters. You may search for items by name, category or style.

Product Page

Each of our items available for sale will have a product page. Information like size, color, description, and composition can be found on these pages. A zoom option is available for images.

Pre-order Items

All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date but these items may arrive sooner or later than specified. Your credit card will be charged for pre-order items at the time of purchase.

Order Cancellation

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within two business days.

Orders cannot be modified once they have been successfully submitted. Orders (except monogrammed items) that have not reached its destination can be cancelled by contacting email [email protected]. Domestic clients can contact customer service at 347 983 6556 Monday to Friday from 9am to 6pm ET and international clients can contact customer service at +44 1473 921468 Monday to Friday from 1pm to 10pm GMT.

Please note that Customer Care will be closed on the following dates due to the holidays: December 24 (12 - 6pm ET), December 25, and January 1

Please allow up to 14 business days for your refund to be processed once it arrives back to our warehouse. Monogrammed items are considered final sale and cannot be returned for a refund. Once a monogrammed order has been confirmed, it cannot be cancelled.

 

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