FAQs
If you are not satisfied with your purchase, you may return it according to our Returns Policy. You can return full price orders within 14 days of the delivery date. Please visit the appropriate return portal below and follow the prompts to receive a pre-paid shipping label.
Click here for our U.S. Returns Portal
Click here for our International Returns Portal
Orders cannot be canceled or modified once they have been successfully submitted.
At this time, we do not accept exchanges. If you need a different color, item, or size, we recommend ordering the desired size while it is still in stock and processing a return for your original order in accordance with our Returns Policy.
At checkout, you can apply any gift cards or discount codes you may have.
You can view our Size Guide here.
We frequently restock our popular styles. To be notified when an item is back in stock, please select your sold out size, click on follow the instructions in the pop-up message in order to be notified via email when your size is back in stock. No reservations allowed - please note that restocked items are sold on a first-come, first served basis.
Proenza Schouler accepts the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and Klarna.
At this time, we do not offer gift wrapping service.
Your card will be charged at the time of purchase.
If you have a store credit, you can apply the code in the gift card field at checkout.
Global-E is our international shipping provider. All international orders are placed through Global-E and then shipped by our Italy warehouse.
Please be advised our repair policy was updated on 8/5/2021.
All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact customer care within 14 days of receiving the item.
Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up to one year from the date of purchase. If within this period you detect a fault, we will assess the issue and repair the product without charge. Please note that this policy does not cover normal wear and tear, misuse or theft. For items purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request. All repair requests must include original proof of purchase.
To get your repair assessed, visit one of our two Proenza Schouler flagship stores located in New York, or send an email to client.services@proenzaschouler.com. For repair requests sent to client.services@proenzaschouler.com, we will notify you to ship the bag once the assessment is complete. We recommend that you insure and track your shipment, as we are not liable for missing shipments. Once the repair is complete, we will ship the repaired product back to you.
Any products purchased from a Proenza Schouler authorized retailer must be returned to the store where the item was purchased. The original proof of purchase is required for all repairs. Proenza Schouler does not provide a repair service for products purchased through unauthorized retailers.
At Proenza Schouler, we strive to provide our customers with the highest quality product. In order to guarantee the quality of the repairs, please kindly note that Proenza Schouler handles repairs exclusively in-house by our artisans in our dedicated workshops. Repairs may take up to 12 weeks due to the delicate nature of our products, and we thank you for your patience.
Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up to one year from the date of purchase. If damage arises within this period, we will repair the product without charge and return it to you. Please note this policy does not cover normal wear and tear, misuse, or theft. For handbags and small leather goods purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request.
Need help? Email us at client.services@proenzaschouler.com or +1 (856) 381-0812 Monday - Friday from 9am - 6pm ET.