Proenza Schouler | Orders & Shipping | Official Site

Orders and Shipping

Order Processing and Shipping Time

Our Online Flagship Store www.proenzaschouler.com is fully operational 24/7. Due to unprecedented circumstances due to COVID-19, please expect minimal delays. During this time, please allow 3-5 business days to process your order. UPS and DHL delivery times may be longer than usual. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regards to expected shipping times.

During regular sale periods and holidays, please allow 2-3 business days to process your order. During non-sale periods, express orders are processed the same business day if placed by 2pm ET. Ground orders are processed within 1-2 business days.

UPS Ground: Delivery within 5-7 days

UPS Second Day Air: Delivery within 2-4 days

DHL Express: 2-4 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays. 

Shipping Costs

Shipping costs will vary depending on the size, weight and destination of your chosen items. As indicated at the time of purchase and by the order confirmation email, you are responsible for any and all shipping costs associated with the delivery. Once you are at checkout, the shipping fee will show above the total cost. Shipping fees may vary depending on the shipping method of your choice. All relevant delivery options available for your order and to your destination will be displayed at checkout. For last minute purchases, Express delivery is available to most destinations.

Please be aware that some items shipping to U.S. addresses will come from our Italy warehouse. In this instance, only Express delivery is available and there will be a shipping charge. 

For a limited time, enjoy free international shipping on orders over these amounts:

Country Free Shipping on Orders Over Currency
Afghanistan 450 USD
Albania 450 USD
Algeria 450 USD
American Samoa 450 USD
Andorra 360 EUR
Angola 450 USD
Anguilla 450 USD
Antartica 450 USD
Antigua and Barbuda 450 USD
Argentina 450 USD
Armenia 450 USD
Aruba 450 USD
Australia 725 AUD
Austria 360 EUR
Azerbaijan 450 USD
Bahamas 450 USD
Bahrain 450 USD
Bangladesh 450 USD
Barbados 450 USD
Belarus 450 USD
Belgium 360 EUR
Belize 450 USD
Benin 450 USD
Bermuda 450 USD
Bhutan 450 USD
Bolivia 450 USD
Bosnia and Herzegovina 360 EUR
Botswana 450 USD
Bouvet Island 450 USD
Brazil 2000 BRL
British Indian Ocean Territory 450 USD
Brunei Darussalam 450 USD
Bulgaria 360 EUR
Burkina Faso 450 USD
Burundi 450 USD
Cambodia 450 USD
Cameroon 450 USD
Canada 600 CAD
Cape Verde 450 USD
Cayman Islands 450 USD
Central African Republic 450 USD
Chad 450 USD
Channel Islands - UK 360 GBP
Chile 450 USD
China 3900 CNY
Christmas Island 450 USD
Cocos (Keeling) Islands 450 USD
Colombia 450 USD
Comoros 450 USD
Congo 450 USD
Cook Islands 450 USD
Costa Rica 450 USD
Cote D`Ivoire 450 USD
Croatia 360 EUR
Curacao 450 USD
Cyprus 360 EUR
Czech Republic 360 EUR
Denmark 2800 DKK
Djibouti 450 USD
Dominica 450 USD
Dominican Republic 450 USD
East Timor 450 USD
Ecuador 450 USD
Egypt 450 USD
El Salvador 450 USD
Equatorial Guinea 450 USD
Estonia 360 EUR
Ethiopia 450 USD
Faeroe Islands 450 USD
Falkland Islands (Malvinas) 360 GBP
Fiji 450 USD
Finland 360 EUR
France 360 EUR
French Guiana 360 EUR
French Polynesia 360 EUR
French Southern Territories 360 EUR
Gabon 450 USD
Gambia 450 USD
Georgia 450 USD
Germany 360 EUR
Ghana 450 USD
Gibraltar 360 GBP
Greece 360 EUR
Greenland 450 USD
Grenada 450 USD
Guadeloupe 360 EUR
Guam 450 USD
Guatemala 450 USD
Guernsey, C.I. 360 GBP
Guinea 450 USD
Guinea-Bissau 450 USD
Guyana 450 USD
Haiti 450 USD
Heard and McDonald Islands 450 USD
Honduras 450 USD
Hong Kong 3600 HKD
Hungary 360 EUR
Iceland 450 USD
India 450 USD
Indonesia 450 USD
Iraq 450 USD
Ireland 360 EUR
Isle of Man 360 EUR
Israel 450 USD
Italy 360 EUR
Jamaica 450 USD
Japan 56100 JPY
Jersey, C.I. 360 GBP
Jordan 450 USD
Kazakhstan 450 USD
Kenya 450 USD
Kiribati 450 USD
Korea, Republic of 582100 KRW
Kosovo 450 USD
Kuwait 450 USD
Kyrgyzstan 450 USD
Lao Peoples Democratic Republic 450 USD
Latvia 360 EUR
Lebanon 450 USD
Lesotho 450 USD
Liberia 450 USD
Liechtenstein 400 CHF
Lithuania 360 EUR
Luxembourg 360 EUR
Macau 450 USD
Madagascar 450 USD
Malawi 450 USD
Malaysia 450 USD
Maldives 450 USD
Mali 450 USD
Malta 360 EUR
Marshall Islands 450 USD
Martinique 360 EUR
Mauritania 450 USD
Mauritius 450 USD
Mexico 10,500 MXN
Micronesia, Fed. States of 450 USD
Moldova, Republic of 450 USD
Monaco 360 EUR
Mongolia 450 USD
Montenegro 360 EUR
Montserrat 450 USD
Morocco 450 USD
Mozambique 450 USD
Myanmar 450 USD
Namibia 450 USD
Nauru 450 USD
Nepal 450 USD
Netherland Antilles 450 USD
Netherlands 360 EUR
New Caledonia 450 USD
New Zealand 450 USD
Nicaragua 450 USD
Niger 450 USD
Nigeria 450 USD
Niue 450 USD
Norfolk Island 450 USD
Northern Mariana Islands 450 USD
Norway 450 USD
Oman 450 USD
Pakistan 450 USD
Palau 450 USD
Panama 450 USD
Panama Canal Zone 450 USD
Papua New Guinea 450 USD
Paraguay 450 USD
Peru 450 USD
Philippines 450 USD
Pitcairn 450 USD
Poland 1650 PLN
Portugal 360 EUR
Puerto Rico 450 USD
Qatar 450 USD
Republic of Macedonia 360 EUR
Reunion 360 EUR
Romania 360 EUR
Russian Federation 26000 RUB
Rwanda 450 USD
Saint Kitts and Nevis 450 USD
Saint Lucia 450 USD
Samoa 450 USD
San Marino 360 EUR
Sao Tome and Principe 450 USD
Saudi Arabia 450 USD
Senegal 450 USD
Serbia 360 EUR
Seychelles 450 USD
Sierra Leone 450 USD
Singapore 610 SGD
Slovakia 360 EUR
Slovenia 360 EUR
Solomon Islands 450 USD
Somalia 450 USD
South Africa 450 USD
Spain 360 EUR
Spain - Canary Islands 360 EUR
Sri Lanka 450 USD
St. Helena 450 USD
St. Pierre and Miquelon 450 USD
St. Vincent and the Grenadines 450 USD
Sudan 450 USD
Suriname 450 USD
Svalbard and Jan Mayen Islands 450 USD
Swaziland 450 USD
Sweden 3850 SEK
Switzerland 400 CHF
Syria 450 USD
Taiwan 450 USD
Tajikistan 450 USD
Tanzania, United Republic of 450 USD
Thailand 450 USD
Togo 450 USD
Tokelau 450 USD
Tonga 450 USD
Trinidad and Tobago 450 USD
Tunisia 450 USD
Turkey 360 EUR
Turkmenistan 450 USD
Turks and Caicos Islands 450 USD
Tuvalu 450 USD
U.S.Minor Outlying Islands 450 USD
UAE 450 USD
Uganda 450 USD
Ukraine 360 EUR
United Kingdom 360 GBP
United States 450 USD
Uruguay 450 USD
Uzbekistan 450 USD
Vanuatu 450 USD
Vatican City State 360 EUR
Venezuela 450 USD
Viet Nam 450 USD
Virgin Islands (British) 450 USD
Virgin Islands, U.S. 450 USD
Wallis and Futuna Islands 450 USD
Western Sahara 450 USD
Yemen, Republic of 450 USD
Zaire 450 USD
Zambia 450 USD
Zimbabwe 450 USD

Duties and Taxes

Proenza Schouler ships to most destinations on a DDP (Delivery Duties Paid) basis. This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.

If a DDU destination is selected (i.e. customers outside of the European Union, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region - China, Thailand, U.A.E., Japan and Mexico), the price you pay to us will exclude all relevant import duties and sales taxes. As the recipient, you must pay these directly to our carrier to release your order from customs upon arrival.

For U.S. customers, we do collect sales tax in New York, New Jersey, and California. Your purchase may be subject to sales tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office/respective tax authority.

Payments

Proenza Schouler accepts the following payment methods:
Credit Card: Visa, MasterCard, Discover, American Express.


PayPal: Shop easily online without having to enter your credit card details on the website. 
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
 

We also accept Alipay, Sofort, iDeal where applicable

How to Track Shipped Orders

Proenza Schouler will send you an email once your order has been shipped. Please keep in mind that orders can take up to 2 business days to process before it ships. With this mind, please take that time into account when selecting your preferred shipping method.

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you require additional assistance tracking your package, please contact UPS directly at 1-800-742-5877 and provide your tracking number or DHL directly at 1-800-225-5345.

Account Creation

We recommend that an account be created to easily access information.

Creating an account has multiple benefits:

  1. Save multiple shipping and billing addresses to accelerate the checkout process
  2. Save the contents of your shopping bag for later
  3. Access order details and history
  4. Store credit card information safely to expedite checkout
  5. Create applicabale returns online easily 

Guest Checkout

You can checkout as a guest without an account. Please use a valid email address. Guests will not have certain options such as:

  1. Save multiple shipping and billing addresses to accelerate the checkout process
  2. Save the contents of your shopping bag for later
  3. Access order details and history
  4. Store credit card information safely to expedite checkout
  5. Create applicabale returns online easily 

If you wish to return an order that was created as a guest, please contact client services.

How to Place an Order

1.  Select the item you wish to purchase.

2. On the product page, select the preferred color and size from the available options. Add the item to the shopping bag.

3. Once you are finished shopping, proceed to the shopping bag and check out. You may sign into your account to check out or choose guest checkout.

4. The contents of the shopping bag can be viewed at any time by clicking the  shopping bag, which appears at the top right corner of each page on proenzaschouler.com. You may edit/delete some or all of the products in the shopping bag at any time by clicking on “view bag” or “remove” in the shopping bag.

5. Enter your shipping and billing details. 

6.  On the next page, select your preferred shipping speed. Continue to the payment page. 

7.  At the end of the order process and before payment, you will receive a summary of the products ordered together with details of any delivery costs and applicable taxes. At this point you may either confirm or change the order. Once the required order information is completed, you will be directed to the "Confirm Order" page to finalize the order and choose “Place Your Order” to complete the process. If you are using Paypal as the payment method, you will be routed to the Paypal site to complete your order.

8. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided.

How to Use a Promo Code

When we are running a promotion, please follow the steps below to enter a promo code:

In order to use the promo code, please follow these steps:

  1. Please log into your account. Add the item(s) you wish to purchase.
  2. Please be aware that you cannot enter the code in your shopping bag. You must click into your shopping bag and click on “proceed to checkout.” The promo code can only be entered on step 1 of the checkout process, where you type in your shipping and billing address. 
  3. Navigate to the Order Summary section, and click on the blue button “Add Promo Code”, which will prompt you to enter your code. The discount amount will be reflected in the total. Continue the rest of the checkout process as you normally would.
  4. Please be aware that your code and the associated discount amount will not show up in your order confirmation email. Your order total in the confirmation email will reflect the discount applied.

How to search for an item

To search through our catalog of items, please choose a category from the navigation menu. Within each category, you can find subcategories to further help you locate what you are looking for. To find a specific item, please use our search box and filters. You may search for items by name, category or style.

Product Page

Each of our items available for sale will have a product page. Information like size, color, description, and composition can be found on these pages. A zoom option is available for images.

Pre-order Items

All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date but these items may arrive sooner or later than specified. Your credit card will be charged for pre-order items at the time of purchase.

Order Cancellation

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within two business days.

Orders cannot be modified once they have been successfully submitted. Orders (except monogrammed items) that have not reached its destination can be cancelled by contacting email [email protected]. Domestic clients can contact customer service at 347 983 6556 Monday to Friday from 9am to 6pm ET and international clients can contact customer service at +44 1473 921468 Monday to Friday from 1pm to 10pm GMT.

Please note that Customer Care will be closed on the following dates due to the holidays: December 24 (12 - 6pm ET), December 25, and January 1

Please allow up to 14 business days for your refund to be processed once it arrives back to our warehouse. Monogrammed items are considered final sale and cannot be returned for a refund. Once a monogrammed order has been confirmed, it cannot be cancelled.

 

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