Repair Policy


Please be advised our repair policy was updated on August 31, 2017.

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact customer care within 14 days of receiving the item.

Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up one year from the date of purchase. If damage arises within this period, we will repair the product without charge and return it to you. Please note that this policy does not cover normal wear and tear, misuse or theft. For handbags and small leather goods purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request.

For products purchased through proenzaschouler.com, please send an email to client.services@proenzaschouler.com. For products purchased through the Proenza Schouler boutique, contact the boutique from which you purchased the product. Your return request must include original proof of purchase, images and a detailed description of the damage. Once your repair request is authorized by our team, we will notify you to ship the bag. We recommend that you insure and track your shipment, as we are not liable for missing shipments. Once the repair is complete, we will ship the repaired product back to you.

Any products purchased from a Proenza Schouler authorized retailer must be returned to the store where the item was purchased. The original proof of purchase is required for all repairs. Proenza Schouler does not provide a repair service for products purchased through unauthorized retailers.

At Proenza Schouler, we strive to provide our customers with the highest quality product. In order to guarantee the quality of the repairs, please kindly note that Proenza Schouler handles repairs exclusively in-house by our artisans in our dedicated workshops. Repairs may take up to 12 weeks due to the delicate nature of our products, and we thank you for your patience.

Repairs

Proenza Schouler offers a repair service for products purchased from an authorized retailer. Please return the product to the store from which you purchased, and a sales associate will contact Proenza Schouler to facilitate a repair. The original sales receipt is required for all repairs. For products purchased through proenzaschouler.com, please send an email to client.servicesint@proenzaschouler.com with images and a detailed description of the damage.


If damage arises from normal use of the product, we will repair the product without charge and return it to you. Please note that this warranty does not cover misuse or theft.


Proenza Schouler does not provide a repair service for products purchased through unauthorized retailers.