Proenza Schouler Privacy and Cookie Policy

Last Revised August 9, 2017

Thank you for visiting Proenza Schouler’s website. Proenza Schouler LLC recognizes that it is critical for consumers to be confident that their privacy is protected when they visit Proenza Schouler’s website. This is the privacy and cookies policy for http://www.proenzaschouler.com and http://global.proenzaschouler.com, being the e-commerce websites of Proenza Schouler (we, us and our) for the sale and purchase of our products (Site). For the purposes of the Data Protection Act 1998, we are the data controller. This policy describes Proenza Schouler’s privacy practices regarding information collected from users of this website, how we collect it, why we use it, and when we share it with third parties.

This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website that you access using this website.

This policy covers our US stores and online experiences including our website and mobile app and other webpages and services which we operate and post a direct link to this policy. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. You may exercise your choices about how we collect and use your information consistent with this policy at any time.

For purposes of this policy, “personal information” means any information concerning a natural person, as opposed to a corporate entity, which, because of name, number, symbol, mark, or other identifier, can be used to identify a natural person. Proenza Schouler only collects personal information about you when provide that information voluntarily by sending an email or by initiating an online transaction, such as a survey, registration, or purchase.

Information Collected Automatically When You Visit this Website:

We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc. when you visit our website or stores, install or use our mobile app, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online, through a mobile app, by phone and in our stores.

We may combine personal information with information about your online and in-store transactions and other interactions with us, including your purchases. We may also combine your personal information with information we receive from other sources, such as joint marketing partners, public databases, publicly available pages on social media platforms and other third parties. In addition, if you choose to engage in social sharing, such as by connecting your social media account to your customer account or by logging into your customer account from your social media account, the social media site may share information with us about your use of their services, including profile information, information about your contacts and the content you have viewed or liked. Please refer to the social media site’s privacy settings to control how your information is shared.

If you submit any personal information relating to other people to us or to our service providers, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

How Your Information is Used:

We may use your information in the following ways:

To process and fulfill your order, including to send you emails to confirm your order status and shipment

To communicate with you and to send you information by email, postal mail, telephone, text message, or by other means about our products, services, contests, and promotions, including marketing communications that we believe may be of interest to you

To make your shopping experience easier, more enjoyable and more efficient

To address problems with and improve our products, brands, services and technologies, as well as to develop new products and services

To allow you to use or in-store and online technologies

To provide consistent, personalized services, including to personalize our advertising, marketing communications, shopping experiences and promotional offers

To organize promotions and in-store experiences

To facilitate social sharing

To allow you to apply for an offer of credit from a payment card provider

To allow you to enroll and participate in a loyalty or customer relation program

To administer and fulfill our contests and promotions

To help us learn more about your shopping preferences

To prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal

To enforce our Terms of Use or other policies

As we believe to be required or appropriate to protect the rights, property, safety, and security of Proenza Schouler and our employees, customers, and others

As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with legal process

How Proenza Schouler Shares Information:

Direct Mail. By submitting your mailing address, whether by placing an order or otherwise, you are opting into receiving direct mail marketing from Proenza Schouler. If you would prefer to opt out of receiving direct mail, email client.services@proenzaschouler.com with subject line, “Unsubscribe from direct mail” and include your name and the full mailing address in the body of the email.

By You. You may disclose personal information when you post content to our website, in-store technologies or public forums. Any information that you disclose through these services will become public.

Social Sharing. Your personal information may be disclosed in connection with your social sharing activity, such as if you log into your customer account from your social media account. By connecting your customer and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy.

Service Providers. We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.

Third Parties. We may share your information when we team up with another company to offer or provide products, service, contests, or promotions to our customers. Proenza Schouler uses one or more companies to place advertisements for our products and services and those of third-parties on our Site and third-party sites. Cookies and other technologies such as Web beacons or tags are used to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our site , as well as on third- party sites where you may visit. To support this interest based advertising solution, we, and companies who we have contracted with, may use anonymous information about your visits to our and other Web sites. The information collected and used by this process is always anonymous, and does not enable any third-party to identify you individually.

Legal Requirements. We may share information about you if necessary or appropriate, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order or government request, or to protect the operations, privacy, safety, property or rights of Proenza Schouler.

Business Transfer. In the unlikely event of a sale or merger of Proenza Schouler, our customers’ personal information and other information we have collected as described in this Privacy Policy may be among the transferred business assets.

Other Information Collected:

We may collect information that does not reveal your specific identity or does not directly relate to an individual, such as browser and device information, information collected through cookies, pixel tags and other technologies, demographic information and other information provided by you, and aggregated information.

We may use and disclose such information for any lawful purpose. If required, we will treat such information as personal information in accordance with this policy. We will also treat such information as personal information to the extent that it is combined with personal information. For example, when you use our technologies, we may keep a record of your product interests, the purchases you make and other content you generate (such as adding items to your shopping cart).

We may collect information in a variety of ways, including:

Your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacture and model, language, Internet browser type and version, and browser click-through and usage data.

Mobile applications: when you download and use our mobile application, we may track and collect usage data.

Cookies: Cookies are pieces of information stored directly on the computer that you are using. Our website, online advertisements, and emails use cookies, pixel tags, and other technologies to automatically collect information about your interactions, such as browser type, pages viewed, links clicked, and other actions you take in connection with our website, online ads and email. We the information for a variety of purposes, including to facilitate navigation, to display information more effectively, to personalize your experience, to understand how our websites are used, to measure the success of our marketing campaigns and for security purposes.

Using pixel tags and other similar technologies: We may use pixel tags to, among other things, track the actions of users of our site and services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of our site and services and response rates.

Analytics: We may use Adobe Flash technology, including Flash Local Shared Objects (“Flash LSOs”) and other similar technologies to collect and store information about your use of our website and mobile application.

IP Address: Your Internet Protocol (“IP”) address is a number that is automatically assigned to the computer that you are using by your Internet service provider. Your IP Address may be identified and logged automatically in our server log files whenever you access our website, along with the time of your visit and the pages visited. Your IP address may also indicate your approximate physical location. Collecting IP addresses is standard practice for many websites, and we use IP addresses for purposes such as calculating usage levels and diagnosing server problems.

Physical Location: We may collect the physical location of your device, and use that location to provide you with personalized location-based services and content.

In-Store Technologies: We may provide in-store technologies to help personalize and improve your shopping experience.

Aggregated information: We may collect and use aggregated personal information, which does not personally identify you.

Child Safety:

Proenza Schouler is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 13 without prior verifiable parental consent. Our website is a general audience site, and is not targeted to or intended for use by children.

How Your Information is Used for Behavioral or Targeted Advertising and Your Choices: We use our own cookies to help determine which of our ads are shown to you on other websites. To opt out of this targeted online advertising by Proenza Schouler that utilizes our cookies, please visit http://optout.networkadvertising.org.

We also work with third-party companies that use their tracking technologies (including cookies, web beacons, and pixel tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. These technologies and the information collected about you may also be used to track your activity across multiple devices. For more information about this practice and to understand your options including how to opt out of receiving these tailored advertisements, please visit http://optout.networkadvertising.org.

Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.

How You Know Your Personal Information is Secure:

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at our website, please feel free to place your order by telephone.

Payment Processing:

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider from time to time. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information please contact us.

Your California Privacy Rights:

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the address set forth below. Please allow 30 days for a response.

Non-U.S. Users:

If you are located outside of the United States, please note that the information you provide to us will be transferred to and processed in the United States, where laws regarding processing of Personally Identifiable Information may be less stringent than the laws in your country. By using Proenza Schouler’s website, you consent to this transfer and processing. You also consent to settle any dispute arising out of your use of this website and this Privacy Policy by binding arbitration administered by JAMS in accordance with its applicable commercial rules.

JAMS
NY Time Building
34th Floor
New York, NY 10018
Phone: 212-751-2700
Email box: vCorvey@jamsadr.com

Storage of your Information:

Your personal information may be transferred to, and stored at a destination outside of the European Economic Area including the US. The US and other non-EEA countries do not have similar data protection laws to the EEA, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected consistent with our obligations under local law. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see How Proenza Schouler Shares Information), which may be situated outside the European Economic Area (EEA) and may be processed by staff operating outside the EEA. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site, you agree to this storing, processing and/or transfer.

Your Rights:

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

How to Contact Us:

Email: client.services@proenzaschouler.com

T: 212 343 1360

Or Write to Us:

Proenza Schouler
495 Broadway
Floor 8
New York, NY 10012
United States