As indicated at the time of purchase and by the order confirmation email, the Customer is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase. Flat shipping fees apply for Ground, Next Day, and Second Day Air. The Customer shall select the shipping method when placing the order. Once the order is placed, the Customer will not be allowed to change the shipping method or address.
Shipping Methods and Fees
*Ground and Overnight are not available to Alaska or Hawaii.
All packages are shipped via FedEx.
Place of Delivery
The Products purchased on proenzaschouler.com can only be delivered to addresses in the United States; to all 50 states including Alaska and Hawaii. Items cannot be shipped to a P.O. boxes or APO/FPO addresses. For International Orders please see section below. Subject to receipt by Proenza Schouler of the full payment, deliveries shall be made to the address provided the time of placement of an order. The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). Proenza Schouler shall not be responsible for any mistake by the Customer in the information provided at the time of the order confirmation.
If information relating to recipients is incorrect, Proenza Schouler may not be held liable for any delay or failure to deliver an order.
Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from proenzaschouler.com include 1-2 business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. i.e. FedEx next day, second-day, ground. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery is not available. Proenza Schouler is not responsible for unanticipated delays due to conditions such as weather or air travel delays.
Receipt of Products
If Product(s) purchased on proenzaschouler.com is received damaged, the Customer must notify Client Services immediately within forty eight (48) hours by email email@example.com. The Customer must provide detailed information regarding the defects and keep the original Product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Client Services representative. Client Services will then begin investigation with FedEx. Please note that this process generally takes between eight (8) and ten (10) business days.
Retention of Ownership and Transfer of Risks
Proenza Schouler shall retain full ownership of the Products ordered until payment has been received in full. Once the product is shipped risks of loss or damage to said Products, and any damage that may have occurred, shall be transferred to the Customer.