Proenzaschouler.com does not accept returns at this time, however, we do offer even exchanges and returns for credit to proenzaschouler.com . If you feel the merchandise you received is defective, please contact firstname.lastname@example.org for a replacement. If a replacement is not available and the merchandise is deemed defective a full refund will be issued. For online purchases, the Product (or Products) shall be submitted for exchange/credit to Proenza Schouler within twenty (20) days from the date of shipment, in their original condition, in the original packaging, and must be accompanied by the pertinent sales receipt. We will not accept merchandise that has been worn, used, altered or damaged. Sale-priced Products, or Products marked as “Final Sale” at the time of the order, are final sale and cannot be returned, and Proenza Schouler will not issue any credit towards the return of said Product.
Exchanges/credits will be processed within seven (7) to ten (10) business days of receipt. Please note that shipping charges for any returned item(s) are the Client’s responsibility at the point of refund. Proenza Schouler will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier. Proenza Schouler reserves the right to refuse return of any merchandise that does not meet the above return policy. The price any returned Products that complies with Proenza Schouler’s Return Policy shall be reimbursed as soon as possible and, in any event, within 30 days of from the return of the Products by the Customer to Proenza Schouler. Exchanges of Products that do not comply with the Return Policy may be accepted at the sole discretion of Proenza Schouler.