Placing an Order

Once the Customer has selected the size, color and quantity of the Product or Products the Customer wishes to order, the Customer must choose “Add to Bag” on the product page to confirm the selection. The contents of the shopping bag can be viewed at any time by clicking "Shopping Bag” which appears at the top right corner of each page on proenzaschouler.com. The Customer may edit/delete some or all of the Products in the shopping bag at any time by clicking on “edit” or “remove” in the shopping bag. The Customer shall be responsible, where applicable, for completing details relating to invoicing, delivery address and intended payment method. At the end of the order process and before payment, the Customer will receive a summary of the Products ordered together with details of any delivery costs. At this point the Customer may either confirm or change the order. Once the required order information is completed, the Customer will be directed to the payment page to finalize the order and choose “Place Your Order” to complete the process. Once payment has been made, an email summarizing the order and acknowledging receipt will be sent immediately to the email address provided by the Client.

Order Cancellation

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. If you wish to cancel or modify your order please contact client.services@proenzaschouler.com within 24 hours of your order.

Please note that items are not guaranteed in stock due to orders being filled from multiple locations. If we are unable to complete your order, you will be notified via email within two business days.